Your Statutory rights are not affected by any of the following store policies.
Ordering Online: Ordering Online with Jewellery By Shalini is safe and secure!
- We employ a method of interaction with our visitors that does not compromise credit card information. All ONLINE Credit Card Payments are processed through PAYPAL. This online system is 100% secure. We encourage you to feel comfortable using your credit card to conduct commerce on our site.
- Alternatively you can review your order and then select Manual Payment and proceed. Once we receive your order request we will contact you by telephone to take card details.
- Or if you Prefer, you can call me (Shalini) on 01780 766151 and give your details over phone.
- If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.
Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address below.
Return / Refund Policy: Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing with the Price Tags intact.
Delivery Information:
- Delivery charges are calculated based on Value & Weight / Volume of the item and destination address.
- Items are normally sent by Royal Mail, with suitable insurance. Please ensure you have given us the correct delivery address including the correct Post Code. Items will only be shipped to the billing address given with your payment details. We are sorry, we are unable to deliver to any address other than the billing address.
- Special Exceptions can be made for Gift Deliveries within the United Kingdom. You will need to contact us by telephone to discuss this.
- Orders over £35.00 are sent by recorded delivery and you must ensure that someone would be available to take delivery. PO Box addresses are not acceptable for recorded delivery packages.
- If a package is returned back to Jewellery By Shalini by the Carrier, additional re-delivery charges may apply.
Prices: Goods are charged at price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
Complaints: If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 2 working days – Monday - Friday). It will then be dealt with confidentially and effectively.
Office Address:
Jewellery By Shalini
2 Windsor Close
Stamford, Lincolnshire PE9 1HJ
UK
PLEASE NOTE: This is our registrered office and NOT our Showroom address. Personal viewing can be arranged by appointment only. Please do not arrive announced as we may not be in!
